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AIM

Care needs of clients in care homes

LEARNING OBJECTIVES

The student will be able to identify:

  • the role of the care manager
  • what services a RCM may have to co-ordinate
  • client needs
  • the types of referral
  • how to apply care value in practice
  • the dilemmas faced in meeting client needs
  • who regulates, inspects and enforces standards in residential homes

LEARNING OUTCOMES

At the end of the workshop the students will be aware of holistic care and the complexity of managing service delivery



SETTING THE SCENE

Explain and discuss the following to students:

  • "Residential" often means a client living in a care home with other people
  • The homes are provided by social services, charitable groups and the private sector

Clients - Types of people who live in residential care homes are:

  • Children who have no parents or parents who can't care for them
  • People with learning disabilities, mental health problems or physical disabilities who need assistance with managing their lives and daily care
  • Older people who can no longer care for themselves

Care Manager's role is to

Define need

Devise forms of assessment

Plan care

Secure appropriate resources and manage staff

Monitor

Control delivery of care plans

Review progress with a view to reassessment

 
TASK A

Case Study

Read the case study below and ask the students to write down the facts as you read.

Review on the flip chart what they should have written down.


John is a forty two-year-old gentleman with a learning disability.

He has been cared for at home since the death of his mother a year ago by an aunt who is his only surviving relative.

Currently he sees a CRUSE counsellor (bereavement counselling) once a fortnight.

The auntie, who is finding it increasingly difficult to care for John at home, made a complaint to social services.

A care manager visited three months ago to undertake an assessment following complaints from John's Auntie.

To compound the problem, neighbours are concerned too and one of them complained to the social services about John. She is quoted as saying:

"He was wandering about with a lady's shawl and a teddy bear around the streets"...

"What kind of care do you call that"...

"His mother would turn in her grave if she knew what was happening to John"



Discuss with the group:

How are John and his aunt feeling at this time?

 
TASK A - JOHN'S NEEDS

In small groups of 4, ask each group to identify what John's needs are and who would provide them. Ask each group to nominate a scribe and to summarise their ideas on flip chart paper under two headings 'Need' and 'Supplier'.

Bring the groups ideas together by asking each group in turn to name a need that John may have and the potential supplier of the service. Summarise on flip chart paper.

 
TASK B - WHAT TO DO?

Ask the group to make two lists of pros and cons for one of the following solutions:

Allowing John to stay at home. Extra help for the auntie would be provided with visits from a home carer

Placing John in sheltered housing with one full time warden and home care visits

Placing John in a nursing home with full time carers 24 hours a day

Ask each group to present their ideas to the whole group

 
TASK C - DECISION MAKING

Ask each group to make their own decision. Then to list their reasons on flip chart paper.

Ask each group to briefly present their decision and reasoning.

 
EXTENSION

Find out:

What type of referral was John's?

Who regulates residential homes to ensure the quality of care?

 
Thompson H & Aslangul S (2002)
GCSE Health & Social Care
Hodder and Stoughton, London

Clarke L (2002)
GCSE Health & Social Care
Nelson Thornes Cheltenham

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